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Privacy Policy

Introduction

If you book an appointment or apply for a FIT Member card, we need to ask for, store and use some personal information. This Privacy Policy explains what information we need, why we need it, who we share it with and how long we keep it for. It also explains our use of Cookies.

Browsing and viewing the website

We do not collect or store any personal information while you are browsing the website.

Booking a Personal Shopper appointment

If you book an appointment we request, store and use some personal information to schedule your booking, send you automated confirmation and reminder emails, and contact you if we need to reschedule. We only request the minimum information needed for these purposes.

All bookings are automatically deleted two weeks after the booking date. This period is sufficient for any follow-up correspondence etc.

Applying for a FIT Member card

If you apply for a FIT Member card we request, store and use some personal information to send you your card, administrate the scheme and, if you choose, to send you occasional member offer emails.

This information is retained for as long as you remain a cardholder. If you wish to cancel your card and have your personal information deleted, please pop into the shop with your card and we will do it for you. Alternatively, please refer to the section below regarding deletion of personal information.

Email correspondence

If you email us about your appointment or any other matter, we will retain this email correspondence for up to 6 months, then delete it. This is sufficient time for any issues to be resolved and for any follow-up discussions.

Information shared with third parties

We use Google Analytics to track website visitor numbers, page popularity and other similar data. Google will use your IP address and a cookie to track this. The information available to us from Google Analytics is aggregated and anonymised, which means we cannot identify you as an individual. If you wish to block access to Google’s cookies in your web browser this will not affect your ability to use our website. The Google Analytics privacy policy is available at https://support.google.com/analytics/answer/6004245.

Where we store your personal information

All the personal data we hold is stored in the United Kingdom. Our web servers are in a secure data centre in Hemel Hempstead. Backups are stored on backup systems in secure data centres in Rugby and London Docklands. Emails and paperwork are stored in our offices in Hereford.

Cookies

We use Google Analytics as detailed above, and their system uses cookies. If you wish to block access to Google’s cookies in your web browser this will not affect your ability to use our website.

Accessing, correcting, and deleting your personal information

If you wish to obtain the full personal information we hold, please email us at privacy@the-fit.co.uk. If you have a FIT Member card it would be helpful if you included your card number with your request. We will gather the information and send it as PDF files by email within 30 days of your request. There will be no charge for this.

If having received this full information you require any corrections, please email us again at privacy@the-fit.co.uk. If you have a FIT Member card it would be helpful if you included your card number with your request. We will carry out the requested changes and send you the corrected parts only as PDF files by email within 30 days of your request. There will be no charge for this.

If you wish to have all your personal information deleted from our systems, please email us at privacy@the-fit.co.uk. If you have a FIT Member card it would be helpful if you included your card number with your request. We will carry out the requested deletions and confirm by email within 30 days of your request. There will be no charge for this.

Please remember that personal information for Personal Shopper appointments is automatically deleted two weeks after the date of your appointment, so it could be deleted before the above processes are completed.

If you wish to find out what personal information any of the third parties mentioned above hold about you, request corrections or deletion, please refer to their privacy policies and contact them as appropriate. We cannot act on your behalf as they will only accept your request directly from you.

Questions?

If you have any questions or require any clarification or further details regarding our privacy policy or our handling of your personal information, please email us at privacy@the-fit.co.uk. We will respond as soon as possible but please allow us up to 30 days.