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Returns Policy

Refunds

We are happy to offer a refund within seven days of the date of the original purchase. Returned items must have a relevant till receipt and all labels must be still attached to the item.

Unfortunately we are unable to offer refunds on sale items

Exchanges

We are happy to offer an exchange within one month of the date of the original purchase. Returned items must have a relevant till receipt and all labels must be still attached to the item.

Exchanges are available for Sale items returned with the relevant till receipt and with all the labels still attached to the item.

Credit Notes

Credit notes can be issued in place of an exchange where requested and are valid for three months from date of issue.

Credit notes are available for Sale items returned with a relevant till receipt and with all the labels still attached to the item.

FIT Cards

We are unable to offer FIT Card holders discount on the following products:

  • Jake Mitchell merchandise
  • Hereford FC tickets and merchandise

Statutory Rights

This returns policy is in addition to your Statutory Rights as detailed in the Consumer Rights Act 2015.